RETURN POLICY & FAQ's

FAQS

Below are FAQs:

Q. How long does it take to ship my item after payment is received?

A. Standard Processing time takes 3-7 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that..

Q. How much is shipping?

A. Shipping is free for purchases over $50. There is a shipping fee below this total cart amount.

Q. Can I add to my order?

A. We cannot add to orders once they have been placed.

Q. Can I make changes to my order?

A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.

Q. Does my order come with straws?

A. Items that come with straws are noted in the title and description. If your order included straws they are usually wrapped in bubble wrap inside of the big box the tumblers came in. They sometimes get mistaken as packing material and thrown away. Make sure to check your packing material before disposing of it.

RETURN POLICY

You can return an item within 14 days of receiving your order for a store credit. Items outside of this time period cannot be returned or exchanged. Please reach out to info@jovialcups.com for return instructions.

If you receive a defective item or your order is missing an item, please reach out to support@jovialcups.com within 15 days of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. **Item will be replaced by way of store credit.** Items outside of this time period will not be credited or replaced.

Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.

ORIGINAL SHIPPING ON ORDERS IS NON REFUNDABLE.